ALbany Zeno, MBA Green belt (678) 521-4506 albany.zeno@gmail.com 3150 Davis RD, MArietta, GA 30062

TECHNICAL MANAGEMENT PROFESSIONAL Masters of Business Administration - Technical Management (MBA) A highly experienced and technical Senior Manager who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in IP, Wireless and Transport communications, strategic planning, business unit development, project and product  management, and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings Accomplishments: Ø      Identified to be a part of ATT Talent Trac (High Performer List) Ø      Saved $38M in Capital Expense dollars in 2015 by conducting department spending review and creating a business case to change staffing from SOW to Staff Supplement contractor resource. Ø      Created business case and successfully oversaw the start-up and development of an internal transport group at AT&T which saved the company 24 million in revenue with 12 employees. The group has now grown to 44 employees and services all transport for the nation. Ø      Increased department efficiency and productivity by 50% by assisting with development and implementation of a quality measurement tool derived from Six-Sigma practices (DMAIC). Ø      Created case and successfully oversaw the start-up and development of an internal Tower Light group at AT&T which saved the company over 3 million annually in potential FCC fines. Ø      Spearheaded a departmental change caused by a new business development initiative with the introduction of the UMTS platform project which increased our departments workload by 40%. My department experienced increased technical demand and expertise and was able to absorb the demand with 0 additional headcount and increased productivity and efficiency by 20%. Work Experience: Ø      Technical Management: Network Implementation and configuration of Evolved Packet Core (EPC) and IP Multimedia Subsystem (IMS) Network components: Intrusion Protection System (IPS HP 2600NX, 2500N TippingPoint), Abort Session Request (Cisco 5500, 5000 ASR), Service Delivery Gateway (SDG Juniper MX960), Domain Name Server (DNS Oracle Sun Netra X3-2 server), Multi Service Proxy (MSP HP7000). Maintained optimum performance to ensure quality customer service and minimized outages utilizing Switch, Gui and CLI commands and troubleshooting procedures for the Nokia and Siemens for GSM and UMTS, Nortel Media Gateway R4, Cisco, Juniper, VoLTE, EPC and IMS IP network components. Established OAM and Bearer port connectivity, configured Nexus 7600 for OAM, COR, DMZ and Zone DST connectivity. Provided Alcatel and Titan 5500 DACS support (1/0, 3/1, 3/3 and OC 48 & 192), AT&T IMS and EPC Volte network layer2, layer3 support                     Ø      Project management: Managed various levels of project management to include red, yellow, green project status updates, six sigma project flow analysis and reconstruction and implemented operational changes based on analysis and locating areas of opportunity within cross functional groups. Managed operating budget from negotiation with vendors to analysis of spending. Managed install and configuration of all Carrier Application Zones, Support Zones, and NEO Zone preproduction connectivity to the MIPE (Mobility Infrastructure Provided Edge) and eventually to AT&T’s CBB(Common Back Bone). Ø      Personnel management: Managed diverse groups of talent to include 52 Network Engineers, Attorneys, Project Managers, Union Employees, Sales Support and Operations. Performed scheduling, payroll, career development, quarterly evaluations, technical training and general support functions. Evaluate, interview and hire qualified candidates for open requisitions which I created. Ø      Network Outage Management: Worked exclusively with executive team and provided 24x7 outage ownership and resolution expertise for all Service Interruption Reports (SIR) network events. Notified executive team within 30 minutes of a severe outage and reacted quickly in organizing and driving restoration teams in response to network service interruptions and utilized all identified resources to drive outage to closure. Dispatched generators when needed and managed major cell site and switch outages during Hurricane Katrina, Hurricane Ivan and many other natural disaster occurrences.

Work History

1/2014 – Present : AT&T GLOBAL NETWORK IMPLEMENTATIONS OPERATIONS

Area Manager – Global Network Implementations Operations (MSO)

Responsible for directing, planning and apportioning the work of employees including interviewing, selecting and training, recommending the setting and adjusting of rates of pay and hours of work, coaching and assessing performance, and ensuring compliance with company and regulatory policy. Responsible for the management of network subject matter experts and NI (Network Interface) teams who support the internal client organizations on both an immediate emergency demand and long term proactive basis. Specifically responsible for the installation of core network elements for the Calico/NEO Zone infrastructures.

Ø      Design, Implement and Maintain Enterprise routing and switching: BGP, EIGRP, OSPF,MPLS VPN, multicast etc. on Cisco 5500, Nexus 7k/5k/2k, Juniper MX960 Service Delivery Gateway (SDG)

Ø      Monitor appropriate systems, analyzes data as necessary, and directs higher-level force to load and staffing activities to meet customer request and budget commitments.

Ø      Monitors and analyzes team performance levels necessary to identify skill gaps and direct activities to address performance deficiencies. Manage and facilitate NEO Zone, ASR, SDG, IXC, Probe, ANUE, OAM, CAZ firewall and many other NTC network component builds and configuration.

Ø      Works with subordinate teams, peers, staff groups, and other departments to identify and address systems and process improvement opportunities. Works also with these groups on technical issues, service escalations, and customer complaints.

Ø      Builds short- and long-term plans for efficient and cost-effective implementation of process changes, new/diverse technologies, new tools, or new requirements.

Ø      Directs those responsible for developing disaster recovery, contingency, or network reliability plans. Effectively delegates and monitors progress toward desired results.

 

8/2010 – 1/2014 : AT&T MOBILITY (ATT Towers)

Area Manager – Regulatory Relations

Responsible for all AT&T owned Towers regulatory and compliance. Oversee the regulation process for 3^rd party co-locations on AT&T owned Towers requiring governmental approval, including filing necessary applications and handling all government interactions. Coordinate inspection of post build to ensure 3^rd party co-locator builds to specification and develop procedures to ensure regulatory compliance, to include management of SHPO, NEPA and ASR assignments.

 

1/2011 – 1/2014 : AT&T MOBILITY (ATT Towers)

Area Manager – Regulatory Relations / Lease Transactions

Manage and direct the daily activities of the leasing operations department in accordance with organization policies and standards. Responsible for all leasing functions, which include reviewing and negotiating lease transactions and agreements. Oversee completion of all Master Lease agreements, Prime Amendments and Signed Lease Agreements. Responsible for the productivity and budgetary performance of the leasing operations department. Develop and implement polices and procedures to improve efficiency and profitability of the department.

 

8/2008 – 8/2010 : AT&T MOBILITY (formerly Cingular Wireless)

Operations Manager – Illinois Field Operations

Responsible for all CORE and RAN Wireless Network - Equipment Engineering and implementation in the Central Region of ATT Mobility’s Illinois Market. Successfully manage a team of 15 field engineers (who are Union employees) responsible for maintaining network reliability. Create and manage a capital budget on target utilizing company process for allocating funds, generating ACEs, requisitions, POs, generate appropriate receiving records and ensure compliance. My team supported a state wide Core Network Design plan of record for all core equipment in the MTSO such as but not limited to MSC, MSN, DACS, Voice Mail and SGSNs. The team maintains critical information, keys and record keeping, ensuring accuracy and prevalence. As a personnel manager, I administer all company policies as relates to personnel. I hire/fire, and are responsible for personnel reviews, merit treatment, time management, personnel development, training, discipline and all other personnel requirements.

11/2005- 8/2008: AT&T MOBILITY (Cingular Wireless)

Regional Network Operations Manager

 

Additional Job Functions Include:

Ø      Utilized vendor training credits to administer specialized training for my team.

Ø      Identify resource needs and recommend additions or modifications to staffing plan

Ø      Represent operations in change management and Root Cause Analysis review meetings

Ø      Ensured internal support meets and exceeds customer service level expectations

 

02/2004-11/2005: AT&T MOBILITY (Cingular Wireless)

Regional NOC Supervisor

Additional Job Functions Include:

Ø      Directed trouble ticket workflow.

Ø      Used Net Expert and NETCOOL to react to Service affecting alarms.

Ø      Technical Writing for alarm handling and equipment maintenance procedures.

 

12/2002-01/2004: UNITED STATES ARMY (Active Reserves)

Network Switch O&M Manager

“Operation Iraqi Freedom” – Honorable Discharge

 

Additional Job Functions Include:

Ø      Supervised the installation, operation, deployment, provisioning, and maintenance of electronic switching assemblages or systems.

Ø      Disseminated network orders, compiled operational statistics and reports, and processes requests for logistic support.

Ø      Ensured contingency operations plans and routing subsystems maintenance.

 

06/1998-11/2002:  MCI WORLDCOM

Senior Manager

Additional Job Functions Include:

Ø      Managed the product and service offerings of various telecom projects through the product development life cycle from concept to research & development to launch and implementation.

Ø      Created and supervised project plans and product schedules and ensured on-time product releases.

Ø      Managed dispatches of field technicians for trouble restoration of Telco and PBX equipment.

 

Professional Licenses/Certifications, Accreditations, and Memberships: